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How your appointment works
A clear, transparent journey from choice to confirmation
1
Choose your doctor
Review the public profile card and continue when you find the right specialist.
Doctor profile & specialty
Ratings & experience
Full profile after login
2
Request your appointment
Pick your slot and choose the payment method that works for you.
Online paymentPay on clinic
Request submitted to the team
3
Team reviews & confirms
Requests are processed within the stated target of 5 hours, then confirmed or rejected.
ConfirmedRejectedWithin 5 hrs
Online payment refund policyIf an appointment request paid online is rejected, the online payment is fully refunded. Pay on Clinic requests do not involve an online payment refund.
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